Refund Policy

Last Updated: January 2025

60-Day Money-Back Guarantee

At Gelatine Sculpt, we stand behind the quality of our products. We offer a 60-day money-back guarantee from the date of purchase. If you're not completely satisfied with your purchase, we'll refund your money – no questions asked.

Eligibility for Refund

To be eligible for a refund:

• Your refund request must be made within 60 days of your original purchase date
• We recommend trying the product for at least 30 days before requesting a refund
• The refund applies to the product purchase price

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at contact@customercs.com
2. Include your order number and the email address used for the purchase
3. Briefly explain the reason for your refund request (optional)
4. Our team will respond within 24-48 business hours with return instructions if applicable

Refund Processing

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement

What's Covered

Our 60-day guarantee covers:

• The full purchase price of the product
• All packages (2-bottle, 4-bottle, and 8-bottle options)

What's Not Covered

The following are not covered by our refund policy:

• Original shipping costs (if applicable)
• Return shipping costs (if product return is required)
• Requests made after 60 days from the purchase date

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at contact@customercs.com. We will replace the product at no additional cost or provide a full refund, including shipping costs.

Order Cancellation

If you wish to cancel your order before it ships, please contact us as soon as possible. Orders that have already shipped cannot be cancelled but can be returned under our refund policy.

Digital Products

Digital bonus materials provided with your purchase (eBooks, guides, etc.) are non-refundable once accessed or downloaded. However, refunding the physical product does not require you to return or delete digital materials.

Multiple Refund Requests

We reserve the right to limit refunds for customers who make excessive or repeated refund requests, as this may indicate misuse of our guarantee policy.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: contact@customercs.com

We're here to help and want to ensure you have a positive experience with Gelatine Sculpt.